Software Development – Support
Background and needs
The world’s leading logistics company, with 380,000 people in over 220 countries and territories work every day to help their clients to cross borders, reach new markets and grow their business.
DHL had the need to cover the development and support service of its billing system for Latin America, with a strict SLA in terms of response times and responsibility in the service.
Vertex Ray provides an evolutionary development and support service to DHL’s billing system for all of Latin America. Resources dedicated to this task are responsible for the correct operation of the system that is of vital importance to our client. The impact of our service is fundamental in the financial area of the company, being a critical service which we fulfill with excellence backed by the results already demonstrated. In a vertical as dynamic as logistics, adaptation to changes, to the new needs and regulations of each country is essential, in addition to generating new functionalities that improve the performance and productivity of the platform.
Once the UX redesign process of its Livetiming system was completed, Al Kamel Systems conducted a survey to find out the opinion of its main customers.