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Staff Augmentation Service
Background and needs
The world’s leading logistics company, with 380,000 people in over 220 countries and territories work every day to help their clients to cross borders, reach new markets and grow their business.
DHL had the need to cover the development and support service of its billing system for Latin America, with a strict SLA in terms of response times and responsibility in the service.
Solution
Vertex Ray provides an evolutionary development and support service to DHL’s billing system for all of Latin America. Resources dedicated to this task are responsible for the correct operation of the system that is of vital importance to our client. The impact of our service is fundamental in the financial area of the company, being a critical service which we fulfill with excellence backed by the results already demonstrated. In a vertical as dynamic as logistics, adaptation to changes, to the new needs and regulations of each country is essential, in addition to generating new functionalities that improve the performance and productivity of the platform.
Results
Numbers say louder than words…
100% Compliance
100% of the incidents were resolved in the stipulated response time
100% Satisfied users
Satisfaction surveys are conducted that give a 100% satisfaction result.
+13 Countries
Attention to the business rules of more than 13 countries
+ 6000 hs Executed
The team has carried out more than 6000 hours of development
5/5
“Vertex Ray is a receptive and dedicated partner. Their engagement is outstanding. They are willing to evolve every day. The team’s efforts in development have been praised by DHL since they have always been solved effectively.”
Michel Keel
IT Manager - Distrito Bolivia-Paraguay-Uruguay en DHL
